Frequently Asked Questions
How can I start an order?
You can send us an inquiry directly detailing your requirements. Our team will provide a quote and guide you through the ordering process.
Can the products be customized?
Yes! We offer extensive customization options for material, color, and size based on your specific design requirements and tastes.
What are the typical shipping terms and lead times?
Bulk orders typically take 20-25 days, while sample orders take 7-10 days. We accept various terms including EXW, FOB, CFR, CIF, and DDP.
How do you ensure product quality?
We have a professional QC team that tests all products and packages before delivery. Quality control is maintained throughout the entire mass production process.
Is it possible to visit the factory?
Absolutely. You are welcome to visit our facility. We can also assist with logistics such as hotel bookings and local transportation for your visit.
What are the standard payment terms?
Generally, we require a 30% deposit via TT, with the remaining 70% balance due before loading. We also accept L/C and Trade Assurance.
Captain Living
